Expiry and Refunds

You may cancel your order at any time, unless you have already had a sample taken.

To cancel an order, please send us an email to info@pathlab.co.nz stating that you wish to cancel and your order number.

If you cancel your order within the Validity Period, we will refund the price you paid for the Services to the same credit card you used to make the purchase.

Orders are valid for a period of 12 months from the date of purchase. If you do not attend one of our Pathlab collection facilities for collection of the specimen within this period, the order will expire, and no refund will be provided.

If we cannot process your order or complete the test(s) (except if this is because you do not follow our instructions or you do not follow the correct specimen collection procedures) we will provide you with a refund.